REFUND & RETURN POLICY FOR GR8EST

Last Updated: September 2026

📌 Policy Summary

Return Window: 14 days from the date of delivery Return Method: By mail only — no in-store returns Return Costs: Customer is responsible for return shipping costs, except for defective or incorrect items Refund Timeline: 5–7 business days after return is received and approved Item Condition: Must be unused, in original packaging with all labels and tags intact Buyer's Remorse: We do not accept returns for change of mind or buyer's remorse Original Shipping: Non-refundable, except for defective or incorrect items

⏱️ Return Window

You have 14 days from the date of delivery to initiate a return request.

🔍 Return Eligibility

To maintain our competitive pricing, we strictly enforce the following guidelines:

Eligible for Return | NOT Eligible for Return Defective or damaged items | Change of mind / buyer's remorse Wrong items or colors sent | Items damaged due to customer misuse Items significantly different from description | Items without original packaging, labels, or tags

📝 How to Initiate a Return

Contact Us: Email info@gr8est.store within 14 days of delivery Details Needed: Provide your order number, reason for return, and clear photos if the item is defective or damaged Wait for Instructions: Our team will review your request and respond within 2 business days

⚠️ Important: Returns sent without prior authorization will not be accepted.

🚚 Return Shipping Costs

Defective or Wrong Items: We cover 100% of return shipping or send a free replacement All Other Returns: Customer is responsible for all return shipping costs

💳 Refund Process

Approved refunds are processed within 5–7 business days of receiving and approving the returned item Refunds are issued to the original payment method only Original shipping fees are non-refundable, except for defective or incorrect items

🔄 Alternative Resolutions

We also offer the following alternatives to a return:

110% Store Credit — choose store credit and receive 110% of your order value Easy Exchange — we'll send a replacement at no additional cost Partial Refund — for minor defects, keep the item and receive a partial refund

✉️ Contact Us

Questions about your return? Email us anytime at info@gr8est.store.